Employer Branding – it’s not just about salary

As a future IT engineer, after having finished my studies, I’ll have many possibilities: A study of «ITC Berufsbildung» says that Switzerland will have a lack of 25 000 employees in IT business in 2020. What a great prospect! But let us have a look on the employers‘ side. What do they have to do to get good employees and to not to lose the ones who work for the company.

The keyword today is Employer Branding. The concept of creating a precise company perception exists since the 90ies. Primarily big companies invested into their image to the inside and the outside of the company, to be an attractive address for new employees. Some of the first who tried to create the «perfect image» built castles in the air – so the effect was positive for a short time. But employees who had been pulled wool over their eyes, quit again. Today with social medias and the need to communicate transparent, empty promises are revealed and made public even faster. Employer branding consists all the elements which answer the question: «Why should someone choose/work for the company? Why should someone not leave the company?»

In Switzerland, with a very low percentage of unemployment good employer branding nowadays is an important element to have a chance to get the «best» employees. But what is good employer branding? Just pay the highest salary is not enough. The blog entry «Employees want more than a rise» of Geoffry James shows a personal view, but a view I absolutely agree with: the attractiveness of a job, having a certain autonomy of the accomplishment of tasks, having a good atmosphere and a equable life balance are more important than the fame of a company and a big salary. Every employee needs a little bit of security, to know that his effort will not be a waste. And everyone want to make something which is appreciated by someone – We all want to be «useful»! All these values don’t need to be communicated necessarily, but they must be lived!

Who gets a top ranking? And what does it mean?

There are many different rankings which try to show who is the «best employer» in Switzerland. For example there are two organisations «Great Place to Work» and «Swiss Arbeitgeber Award» who do some kind of business certification/consulting. Each year they make a list with «their» best the companies (companies which were certified/consulted by the organisation): so pay attention, this may show good employers, but probably not really the best ones in Switzerland. Even if the title «Swiss Arbeitgeber Award» seems to take every company into consideration!

Actually one of the most important rankings which is made every year is a big survey on the students opinions on the question: «Who’s your favourite employee?». It reflects a truth about how big companies with much financial power are perceived from outsiders, but it rejects all the employers who need most of the time «normal working people without academic degrees» – even before the survey is started. It also doesn’t consider the internal image of a company at all. But anyway, to get a good rank is nice, because it is free, positive publicity for the employer branding.

«I’ve got a small company; I’ll never win against big ones. So what’s employer branding for…?»

For sure, small companies with a tight budget cannot launch costly campaigns and ads to form their employer brand. But as I mentioned above, employer branding is not only to get a good image to the outside, but also work on values inside. That’s where small companies must start their employer branding: As it is really hard to get good talents, as an employer you should do everything to keep the ones you have as long as possible and needed. Every retirement is a loss of know-how, stability and finally of money for a company. The effect of a retirement for a small company is even worse. Doing employer branding even only for the few people an employer may have, it’s always worth it!

To beat the «big ones» in the competition about talents, small companies have some aces in sleeve, which often are forgotten:

  • Creativity, be different: Show the world that the company is different – and that’s exactly the advantage not to be like all the others.
  • Sharper profile: For small companies often it is easier to communicate what their business core really is, what values they live/work for. And also rough edges are part of a sharp profile.
  • Faster decisions and more autonomy: The bigger a company is, the slower and more complicated decisions get. Less hierarchy means often more autonomy.
  • Small is beautiful: Employees are not just numbers, the CEO knows everyone!

If employer branding manages to highlight these points plus to maintain a healthy working atmosphere, small companies can win talents – even if they cannot pay as much as big companies.

Finally I think it will not become easier to find the «right employee» in the next years. But I’m convinced that if a company works on his employer brand constantly and treats humans as they want to be treated, the good reputation will precede.

***

External sources:

Themenzeitung Smart Media, Oktober 2013, Artikel «Das Personal – die wichtigste Software im Unternehmen»
http://www.inc.com/geoffrey-james/10-things-employees-want-more-than-a-raise.html – nice blog entry of Geoffrey James about what emploeyees really want: to have a salary is not mentioned.
http://swissarbeitgeberaward.ch/beste-arbeitgeber/beste-arbeitgeber-2013/, http://www.nzz.ch/aktuell/wirtschaft/wirtschaftsnachrichten/die-beliebtesten-arbeitgeber-der-schweiz-1.18098509 and http://de.greatplacetowork.ch/beste-arbeitgeber/beste-arbeitgeber-der-schweiz – three different rankings about who is the best employer in Switzerland.
http://www.nzz.ch/aktuell/digital/werbekampange-will-lust-auf-informatik-machen-1.18155449 – Campaign to fight the lack of 25000 it engineers in 2020 in switzerland.

Sujet 6 : un sujet d’actualité en marketing et/ou business en général, par exemple crowdsourcing, crowdfunding, angel investors, cause marketing

Define «Value chain»

The value chain defines interlinked activities, processes and services which convert inputs into outputs, so creates values for the costumers. Standard value chain analysis checks the parts infrastructures, human resources, research and developement, production and operations, internal logistic, external logistic, purchasing, marketing and selling, and, in particular services.

Value_Chain

 

Michael Porter’s Value Chain

 

«Share» – une valeure partagée qui rend heureux

Cet été, dans les centres commerciales autour les rayons des boissons, j’ai vu des scènes anormales, presque bizarres. Beaucoup de gens étaient en train de chercher quelque chose. Des fois, ils sont partis sans avoir trouvé ce qu’ils cherchaient. Autres fois, ils sont partis vers la caisse dans un état de joie: Dans leurs mains une canette ou une bouteille de Coca Cola.

La raison pourquoi les gens cherchaient des canettes ou bouteilles de Coca Cola n’était pas qu’ils étaient cachés dans les magasins. Mais la campagne que Coca Cola avait lancé cet été includait des etiquettes personnalisées avec les 150 à 250 noms et sobriquets les plus courants du pays.

Le but de cette campagne communiqué par Coca Cola était de fortifier la relation entre les clients et le produit, mais aussi de montrer le rapport directe avec la région.

bouteille-coca-cola-avec-prenom_500

Production

Produire les etiquettes personnalisées était un effort énorme. En Europe, il y avait 8 differents imprimeries qui s’occupait de cette tâche pour les etiquettes des bouteilles de 0.5 litres dont aucune se trouvait en Suisse. Le temps de réalisation étaient très court, une grande pression reposait sur les résponsables des imprimeries. Pour une imprimerie en Autriche, un investissement dans une nouvelle machine était même nécessaire, mais les coûts sont déjà presque amortisés.

Une idée mûre

Un premier essay de l’idée avec les bouteilles qui portent les noms des clients a pris lieu en 2011 en Australie[1]. Là, les gens pouvait acheter des bouteilles personalisées ou même laisser personnaliser les bouteilles sur place dans des centres commerciaux pour gratos.

Coca Cola n’était pas la première entreprise, qui a éssayé de faire une campagne avec la personalisation: Heineken et Ovomaltine l’ont déjà fait, pour mentionner deux exemples. Mais la campagne de Coca Cola de l’été 2013 avait juste une portée enorme: Les bouteilles personnalisées dans 32 pays en Europe étaient la pièce centrale. Mais les évenements dans les rues avec animation, les panneaux interactives et la haute présence des affiches dans les grandes villes étaient aussi très important – pour que les gens «shared a coke»: mais pas seulement ils partageaient le boisson avec leurs amis mais aussi l’experience positive avec la marque.

text_picadilly

D’abord tapper le nom dans le smartphone, après voir son propre nom sur l’écran le plus fameux de Londres.

scene_picadilly

 Message simple pour tout le monde

Je trouve que «Share a Coke» était une bonne campagne virale, le message était porté d’une manière impréssionnante par les gens. La campagne était «simple» au niveau du message, mais c’est pour ça qu’elle a fonctionné dans tout l’Europe. Les gens ont acheté des bouteilles avec des noms d’amis, pour faire des cadeaux, ils ont envoyé aux amis et posté sur les murs les bouteilles avec leurs propres noms et des photos avec beaucoup de gens souriants.

Aussi ma copine n’a jamais bu autant de Coca Cola que cet été – et oui, elle aussi a trouvé «sa bouteille» grâce à une amie. Et personellement, je suis très fan des campagnes qui rend les gens heureux avec des vrai valeurs. «Share», partager, je suis sûr que ça rend heureux.

 Facts

  • Campagne dans 32 pays de l’Europe en parallèle
  • Les 150 à 250 noms les plus courrants de chaque pays
  • 800 000 000 etiquettes personalisés
  • Durée: mai – août 2013
***
Sources externes:
Marketing Virale: http://fr.wikipedia.org/wiki/Marketing_viral
http://www.persoenlich.com/news/marketing/jedem-seine-ganz-pers-nliche-cola-306456#.UleXJxZPLy8
[1] http://www.packagingnews.co.uk/news/coca-cola-personalises-coke-packs/
viscom print & communication Nr. 18, 17. September 2013
Sujet 1 : présentation d’une campagne virale réellement efficace

Define «Value»

The idea of «value» is completely subjective. But this is not a barrier, it’s not a bad thing. In marketing «perceived value» is used to describe the difference between the prospective customer’s evaluation of all the benefits and all the costs of an offering, in comparison to the perceived alternatives.

Wikipedia defines it shortly:

Value = Benefits / Cost

To have an idea about «value», it needs research. Then even if it is a subjective thing, it can be studied – just take enough experiences of people from a similar environment; then trends can be recognized.

Define «Marketing»

Marketing is not only advertising – it is much more! Good marketing needs more than just a good intuition. It needs research, statistics, analysis.

A nice definition was made by Jay Conrad Levinson:

Marketing is any contact that your business has with anyone who isn’t a part of your business. Marketing is also the truth made fascinating. Marketing is the art of getting people to change their minds. Marketing is an opportunity for you to earn profits with your business, a chance to cooperate with other businesses in your community or your industry and a process of building lasting relationships.

Source: http://www.skylinetradeshowtips.com/what-is-marketing-how-10-experts-define-it/